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Policies

Beer-Stern Company is committed to excellence in customer satisfaction, if you have any questions or comments please contact us at sales@beersterncompany.com

Privacy

Beer-Stern Company collects certain personal information at time of order, or during account registration, such as name, address, e-mail, and phone number. We use this information solely to process orders and notify you of products available on our web site. We never sell or distribute this information to third parties. We use a 128-bit encrypted SSL connection to collect any personal information.

All credit card transactions are handled by PayPal, the leader in electronic payment services on the internet, using their secure servers. As such, we never collect nor store any credit card information.

PayPal Acceptance Mark

You may view or modify your information at any time by logging into the "My Account" section of our web site.

As with most web sites, we use cookies to store session information when you are browsing the web site to keep track of items in your shopping cart, current account information, and your site preferences.

Shipping

We ship orders out usually within 1 business day via USPS. When placing your order you may choose either "Standard" shipping or "Express" shipping.

"Standard" shipping usually takes 2 to 3 business days to most domestic destinations, and 6 to 10 business days to major international destinations.

"Express" shipping usually takes 1 to 2 business days for domestic shipments, and comes with a money-back guarantee from the USPS, $100 in insurance coverage, and shipment tracking for domestic shipments. International shipments usually take 3 to 5 business days to major international destinations, and include $100 in insurance coverage.

International customers are responsible for all custom duties, VAT, excise taxes, and other fees within their home country.

Returns

Due to our trims being cut to order, we can only accept returns and exchanges for defective products or errors on our part with your order.

Be aware that the color of any trim or product on this website compared to the actual product may vary due to differences in computer monitor calibrations and software, and as a result of differences in manufacturer's dye lots. Consequently, we cannot be responsible for colors not matching your intended use. Additionally, all trim dimensions are approximate as noted by the manufacturer. If you must have a particular length or width, contact us for exact measurements. 

If a product is defective, please contact us at sales@beersterncompany.com with details within 5 business days of receipt of the product. We will provide instructions for returning the item. When the item is returned, we will provide either a replacement or a refund as appropriate.

Returns received after 30 days from date of purchase will be refunded as store credit only.

http://stores.specialtytrimsunlimited.com